A quick overview of GrandVision’s customer service process. Processes will require formal documentation and without regular review, may become laborious and inefficient.

Do consider how technology could impact on IC Optical and a proposed strategy to streamline systems and processes to reduce costs and improve customer satisfaction. Also consider the impact of Kaizen activities as part of the process review, along with project and relationship management associated with any change implemented.

GrandVision Process.PNG

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